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Ed Downs
Posts: 645
Joined: 2/7/2007
Location: Austin, Texas
 User Profile |
I created this thread to alert people to specific things that affect the operation of ECA.
This morning, the Pro Tools appear to have gotten "stuck" - queued but not moving out of the queue. Also, any Strategy Lab run with conditions is not finishing, so I am suspecting something has happened to the Calculation Server that does all the math. I have calls to our developers; it's Saturday but I expect a response and resolution soon.
Just spoke with our tech guys. They were upgrading servers (adding memory). Good now.
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Mark Holstius
Posts: 744
Joined: 10/11/2012
Location: Sleepy Hollow, IL
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Thanks Ed, It appears to be running considerably faster! Also like the new cleaner layout and fonts. Mark
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Ed Downs
Posts: 645
Joined: 2/7/2007
Location: Austin, Texas
User Profile |
JOBS STUCK THIS AM..
We had a failure on our SQL server this morning that caused jobs to hang.
It is working properly now. This is a very rare event that should not happen again. We are watching it.
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Ed Downs
Posts: 645
Joined: 2/7/2007
Location: Austin, Texas
User Profile |
In a prior post under ECA News I mentioned that last week we deployed a fix to the Dynamic Portfolio Edit function, so that users could edit prior portfolios.
We discovered a problem with this on Thursday, where if you re-ran the Portfolio it could choose Evaluation Functions from another run.
This has been corrected. If you tried to run PW over the weekend and saw this behavior please run it again.
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John W
Posts: 654
Joined: 10/11/2012
Location: Sydney, NSW, Australia
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The Portfolio Wizard has queued one of my jobs for hours now, most unusual.
Is there a monitoring system in place to inform the operators to check out these server issues, and is a system in place to reboot/restart the system?
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Geoff
Posts: 180
Joined: 12/4/2012
Location: Byron Bay NSW Australia
User Profile |
I have a queued job not going anywhere too.
The servers I used to have would send out an email when certain conditions/faults were triggered. The IT manager could then login remotely to manage the server depending on the type of event that had occurred.
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