OmniTrader Forum - OmniTrader 2019 Technical Support
Not getting TRADE entry/exit emails anymore

^ Top
Buffalo Bill

Posts: 539

Joined: 10/3/2006
Location: Stafford, VA

User Profile
 
Subject : Not getting TRADE entry/exit emails anymore
Posted : 10/1/2019 12:15 PM
Post #46373

Using ATM with AT for over a year now, and I have email notifications turned on, it's been working great. However over the last month I have stopped getting TRADE entry and exit email notifications - last one was 6 Sept. I still get all the dis-connected/re-connected auto-trade warnings, broker disconnected/reconnected AND the 2 daily ATM "has run the to-do list" and "submitted trade" emails everyday, just not the actual entry/exit ones which are very important. I use them to track ATM perf! Esp for someone like me who is out of the country 2-3 weekdays every week it is often the only way to keep up with what ATM is doing.

***This began right after I installed the latest PR, so I'm guessing it's connected to that***

HELP
^ Top
Barry Cohen

Posts: 6338

Joined: 1/19/2004

User Profile
 
Subject : RE: Not getting TRADE entry/exit emails anymore
Posted : 10/1/2019 12:27 PM
Post #46374 - In reply to #46373

Nothing has changed in that area for quite a while. And from what I recall it should only send emails regarding individual trades if there was a problem where it could not place a trade for some reason or a trade became disconnected, etc.
^ Top
Buffalo Bill

Posts: 539

Joined: 10/3/2006
Location: Stafford, VA

User Profile
 
Subject : RE: Not getting TRADE entry/exit emails anymore
Posted : 10/1/2019 2:51 PM
Post #46375 - In reply to #46374

I got emails for each entry and exit but they came from Garwood (GX trader). I have saved all of them for the last year+.

until Sep 6th that is...
Attached file : 2019-09-06 19-57-07 BOUGHT 162 CERN @ 67.319383 (UXXX1676).eml (3KB - 356 downloads)

^ Top
Aaron B

Posts: 19

Joined: 2/21/2009
Location: Raymond, WI

User Profile
 
Subject : RE: Not getting TRADE entry/exit emails anymore
Posted : 10/1/2019 2:58 PM
Post #46376 - In reply to #46373

I am with you. I had stopped getting them too... I think something changed at IB or GarWood. The fill emails came from GarWood if I remember correctly. I could not find a setting at IB that would/did solve my issue. I guess GarWood is next on my list to contact... Also, Google started blocking OT so I haven't even been getting my "Process has run and Orders submitted" emails. At least I know what I am doing tomorrow...

Aaron
^ Top
Barry Cohen

Posts: 6338

Joined: 1/19/2004

User Profile
 
Subject : RE: Not getting TRADE entry/exit emails anymore
Posted : 10/1/2019 3:13 PM
Post #46377 - In reply to #46375

I can't read that file. Can you attach a screenshot instead? or forward one of the emails to me directly? The AutoTrade emails would only come from AutoTrade@OmniTrader.com or from your personal email address.
^ Top
Buffalo Bill

Posts: 539

Joined: 10/3/2006
Location: Stafford, VA

User Profile
 
Subject : RE: Not getting TRADE entry/exit emails anymore
Posted : 10/4/2019 3:31 PM
Post #46381 - In reply to #46376

Aaron

Did you happen to call Garwood abt the email issue?


https://www.omnitrader.com/currentclients/otforum/thread-view.asp?threadid=16058&posts=6