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OmniTrader 2017 Technical Support
cant open help files in omni trader
Last Activity 2/15/2018 3:18 PM
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Stumpy

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Subject : cant open help files in omni trader
Posted : 8/10/2017 8:18 PM
Post #42328

Hi,
Omni trader for some reason will not let me open the manuals in the help files so could you please help with that and also this

Hi all,
Just a quick question.
If I have an account of $1000 and trade in $100 lots with a PPT of say 1%
would the profit be `1% of the $1000 or 1% of the $100.ie is the profit measured on the total account or the portion of the account traded ????????????
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NathanDunham

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Subject : RE: cant open help files in omni trader
Posted : 8/11/2017 2:25 PM
Post #42331 - In reply to #42328

Hello Stumpy,

If the PDF files aren't opening, then here is what I would try to get this working:

1.) Go to your Control Panel -> Select Programs and Features (or whatever applet you find that lets you uninstall software from your computer...)
2.) Remove the Adobe Acrobat software, if is installed (not Photoshop...)
3.) Download and install the latest version of the Acrobat reader from here:
https://get.adobe.com/reader/

Once this has been reinstalled, try opening a manual again. The operating system should associate all pdf files with Acrobat reader now, and Photoshop should not be the default application assigned to open them.

Regards,

Nathan Dunham
Nirvana Sales/Support x124


[Edited by NathanDunham on 8/11/2017 5:12 PM]

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Stumpy

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Subject : RE: cant open help files in omni trader
Posted : 8/11/2017 5:01 PM
Post #42332 - In reply to #42328

Hi Nathan,
I did as you suggested but still can not open the files ????????????
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NathanDunham

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Subject : RE: cant open help files in omni trader
Posted : 8/11/2017 5:07 PM
Post #42333 - In reply to #42332

What specifically happens when you try to open the Manuals?
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Stumpy

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Subject : RE: cant open help files in omni trader
Posted : 8/12/2017 2:20 AM
Post #42334 - In reply to #42328

I click on help Manuals select the required manual then a blue circle rotates then nothing
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Barry Cohen

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Subject : RE: cant open help files in omni trader
Posted : 8/16/2017 1:53 PM
Post #42340 - In reply to #42334

Close OmniTrader & browse to the ...Nirvana\OT2017\Dlls folder. Find the file PSAPI.dll and delete it. If it is not in that location please look for it in the ...\Nirvana\OT2017 folder. Open OT & try again.
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Stumpy

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Subject : RE: cant open help files in omni trader
Posted : 8/17/2017 4:16 AM
Post #42353 - In reply to #42328

We are closing in on the problem I don't seem to have that file ???
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Barry Cohen

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Subject : RE: cant open help files in omni trader
Posted : 8/17/2017 12:10 PM
Post #42356 - In reply to #42353

Browse to the ...Nirvana/OT2017/Manuals folder & try to open them manually. Do you see the same issue opening them that way?
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Stumpy

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Subject : RE: cant open help files in omni trader
Posted : 8/17/2017 6:28 PM
Post #42359 - In reply to #42328

Thanks Barry the long way around but it works
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