OmniTrader Forum OmniTrader Forum
forums calendars search
today this week
register logon control panel Forum Rules
You are currently browsing as a guest.
You should logon to access more features
A Self-Moderated Community - ALL MEMBERS, PLEASE READ!
Vote for Members who contribute the most to your trading, and help us moderate content within the Forums.

  Current location        Thread information  
OmniTrader Archives
OmniTrader 2006 Technical Support
error 3163 and phone/email
Last Activity 7/8/2013 7:16 PM
1 replies, 733 viewings

Jump to page : 1
Now viewing page 1 [25 messages per page]
back reply
Printer friendly version

^ Top

This accout has been deleted
Subject : error 3163 and phone/email
Posted : 10/24/2007 6:33 PM
Post #13103

ON 10/22/07 at 11:15 CT I spoke with John about OT 2006 getting error 3163 when trying to import a focus list of about 280 symbols from a Telechart scan. I've pasted below a copy of my email to which details my situation.
I'm posting here now (10/24 16:30 PT) because I've received no response from my email (not even a courtesy "we've received your problem email" response).
Can anyone give me some guidance because, at this time, OT 2006 is next to useless to me.

10/23/07 4:45pm PT

Yesterday morning I spoke to John of your tech staff. I reported the problem (errors 3163 and 9) and he worked with me. Problem involved being unable to import more than a few symbols from telechart; heretofore I'd imported VERY large lists from telechart with no problems. A copy of the OT.LOG was provided during this phone session. John said he'd have to elevate this to a higher technical level.

Today I had more problems (OT wouldn't initialize and I could import NO symbols nor could I enter symbols manually) and called again. I spoke to Ryan. He worked with me via online support (saved me LOTS of cell phone airtime!) and I thought we had ALL the problems resolved since he'd 'imported' a Telechart group containing 400 symbols.
This afternoon I just tried importing from a Telechart scan and got error 3163 again and so had to CTRL+ALT+DEL and end task on OT 2006. There are 288 symbols in this scan ('ETF optionable').

I have attached a copy of OT.LOG to this email.

Please advise what to do.

^ Top
Jon Grasty

Posts: 660

Joined: 10/9/2006

User Profile
Subject : RE: error 3163 and phone/email
Posted : 10/25/2007 9:24 AM
Post #13105 - In reply to #13103

Handled via phone call.

Jon Grasty
Nirvana Support

[Edited by Jon Grasty on 10/25/2007 9:25 AM]

Jump to page : 1
Now viewing page 1 [25 messages per page]
back reply

Legend    Action      Notification  
Forum Moderator
Registered User
Unregistered User
E-Mail this thread to a friend
Toggle e-mail notification

Nirvana Systems
For any problems or issues please contact our Webmaster at