Barry Cohen
 Sage
      Posts: 6338
Joined: 1/19/2004
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Q: When I run the updater it tells me that OT (or VT) is not installed, but I know it is installed. How can I get the update to run?
A:
A registry cleaner or other security software has interfered with the Installshield files that let your computer know that OmniTrader (or VisualTrader) is installed. Reinstalling the product will solve the issue, but here is an easier & faster solution.
1. Close OmniTrader (or VisualTrader).
2. Browse to your C:\Program Files (x86)\InstallShield Installation Information folder. It's a hidden folder, so you'll need to have hidden folders displayed. Click here if you need help showing hidden folders.
3. Find the folder that matches the affected product. See "Product Installshield Codes" below step 8. For example OT2014's folder is {F1305D75-C6B1-4879-A00F-AB3E4A57C7A1}
4. Rename the folder. For the above example, rename it to {F1305D75-C6B1-4879-A00F-AB3E4A57C7A1}.old
5. Download the attachment that corresponds to the correct product.
6. Unzip/uncompress the attachment.
7. In the attachment will be that {F1305D75-C6B1-4879-A00F-AB3E4A57C7A1} folder with contents. Copy that folder to C:\Program Files (x86)\InstallShield Installation Information folder hence replacing the folder that you renamed.
8. Run your OmniTrader (or VisualTrader) updater as the issue should then be fixed.
Product Installshield Codes
OT2024 = {E551400E-CC8B-4DAA-B61C-E82305E559B4} Click Here
OT2023 = {E551400E-CC8B-4DAA-B61C-E82305E559B4} Click Here
OT2022 = {6B0D3C13-9996-4547-BF64-8227C98032D1} Click Here
OT2021 = {C21DDCC1-5037-4D61-B9AF-FD5D5DB0C07A} Click Here
OT2020 = {490F3B12-9913-4A82-AAA9-55E40140C914} Click Here
OT2019 = {1F803A3A-CBC7-49F1-98A9-441ADE8EE199} Click Here
OT2018 = {D5DCD7F7-9809-4028-9505-66655FD2B4A8} Click Here
OT2017 = {71F04319-742C-4FFD-B604-62AB534FC1E0} Click Here
OT2016 = {671782F5-7149-4FB1-BF71-069BCC7157C9} Click Here
OT2015 = {C9D7FD10-695F-4E94-8917-C803BE141135} Click Here
OT2014 = {F1305D75-C6B1-4879-A00F-AB3E4A57C7A1} Click Here
OT2013 = {46F5EEF8-6C9C-47EE-B39F-D513992E3B79} Click Here
VT12 = {74D1FABE-3CF3-4AA8-BFE5-54FECC49D756} Click Here
VT11 = {4CE62402-1136-4360-B5B5-C994A9230BC6} Click Here
VT10/10.5 = {036C8F55-7476-4084-88CD-15603909D3D3} Click Here
VT9 = {1C389AC7-3184-4935-B0B4-84DB5C9082CE} Click Here
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Attached file : OT2015 Installshield.zip (1771KB - 805 downloads)
Attached file : OT2014 Installshield.zip (1949KB - 677 downloads)
Attached file : OT2013 Installshield.zip (2150KB - 680 downloads)
Attached file : VT10 Installshield.zip (1780KB - 683 downloads)
Attached file : VT9 Installshield.zip (1878KB - 652 downloads)
Attached file : VT11 Installshield.zip (1798KB - 578 downloads)
Attached file : OT2016 Installshield.zip (1781KB - 571 downloads)
Attached file : OT2017 Installshield.zip (1808KB - 440 downloads)
Attached file : OT2018 Installshield.zip (1961KB - 341 downloads)
Attached file : OT2019 Installshield.zip (1838KB - 337 downloads)
Attached file : OT2020 Installshield.zip (1883KB - 348 downloads)
Attached file : OT2021 Installshield.zip (1821KB - 281 downloads)
Attached file : VT12 Installshield.zip (2129KB - 290 downloads)
Attached file : OT2022 Installshield.zip (3907KB - 140 downloads)
Attached file : OT2023 Installshield.zip (2741KB - 138 downloads)
Attached file : OT2024 Installshield.zip (2283KB - 108 downloads)
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