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OmniTrader 2014 Technical Support
Profile not recognized
Last Activity 10/7/2017 1:07 AM
4 replies, 1106 viewings

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julesrulesny

Elite
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Posts: 900

Joined: 8/15/2007
Location: NYC

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Subject : Profile not recognized
Posted : 12/7/2014 11:35 PM
Post #33900

It took me a few days to get OT up and running again as it was down on both my computers... Once I got one of them working, I had a problem where it only halfway opened -- see attached "this is what OT opens too". It only opened a focus list and a chart window.. nothing else.

So being it wouldn't fully open into a profile, I couldnt change or access anything - menu, properties, edit, file, etc etc..

The only way to close was "End Task". By going into c/programfiles/nirvana/ot/profiles, I deleted the profile which only half worked. I then got OT open, into an older profile. I then needed to create a new profile -- this is where additional problems started.

After deleting those profiles, I managed to create two new "Stocks" which did not work.. So I created a new one "StocksEOD". OT does not recognize these profiles. they are in the folder and menu, yet it will not open them..

**Repair databases did not work..


See attached --


[Edited by julesrulesny on 12/7/2014 11:39 PM]

Attached file : error.jpg (25KB - 156 downloads)
Attached file : error2.jpg (21KB - 147 downloads)
Attached file : OTlog.txt (54KB - 177 downloads)
Attached file : stocks prof.jpg (27KB - 143 downloads)
Attached file : This is what OT opens too.jpg (169KB - 171 downloads)
Attached file : OTlog 2.txt (21KB - 209 downloads)

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Barry Cohen

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Joined: 1/19/2004

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Subject : RE: Profile not recognized
Posted : 12/8/2014 2:22 PM
Post #33907 - In reply to #33900

It could be related to the issue you posted about here. Try the attachment in that thread now.
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julesrulesny

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Posts: 900

Joined: 8/15/2007
Location: NYC

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Subject : RE: Profile not recognized
Posted : 12/8/2014 6:43 PM
Post #33910 - In reply to #33907

Didn't help OT. I'm trying VT now, will let you know.

Some interesting things -

File, (Profile), NEW... If I choose Futures, Testing, EOD, Funds, etc.. ALL of these work and I can create a new Profile.

IF and only IF I chose the selection "Stocks & End of Day" .. it does NOT work, nor allows me to open/create a new profile.

**Also as you can see in attachment, when I try and delete profile "Stocks", it says "can not be deleted b/c it is in use". And it was not in use or open.




[Edited by julesrulesny on 12/8/2014 6:46 PM]

Attached file : Stocks.jpg (27KB - 147 downloads)
Attached file : ot stocks.jpg (20KB - 160 downloads)
Attached file : OTlog12082014.txt (51KB - 238 downloads)

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julesrulesny

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Posts: 900

Joined: 8/15/2007
Location: NYC

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Subject : RE: Profile not recognized
Posted : 12/9/2014 12:00 AM
Post #33912 - In reply to #33907

Hello Barry,

Just a follow up --- I can't open any profile now. It seems when if I try and go into a "new" Stocks End of Day profile, it won't work.. Then I am not able to change to any other working profiles. I force close then upon open I can then get into some of my working profiles..

As I mentioned above. I have created some that worked now. But the new Profiles that do NOT work are "Stocks with EOD". Futures, Funds, Testing and Realtime all seem to be ok.

Attached a new LOG. Also I did get multiple "Error91: occurring in routine ____"





[Edited by julesrulesny on 12/9/2014 12:03 AM]

Attached file : unable.jpg (10KB - 135 downloads)
Attached file : OT12082014.txt (15KB - 244 downloads)
Attached file : error91.jpg (21KB - 146 downloads)

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julesrulesny

Elite
500100100100100
Posts: 900

Joined: 8/15/2007
Location: NYC

User Profile
 
Subject : RE: Profile not recognized
Posted : 12/9/2014 4:14 PM
Post #33919 - In reply to #33900

First, I'd like to say a big thank you to Support and Nathan for staying with me 90+ minutes on the phone. We were trying to get my "other" issue resolved -- Where OT wasn't recognizing any trades entered into MBTrading. And so far so good - atleast on that computer.

Back to my other computer with problems - Desktop:
Still having issues with profiles.

I will be calling support again to try and fix this but wanted to update this with current errors and LOG reports.. maybe it will help b/c I now get new errors...(that seemed to start on using TICKS)



[Edited by julesrulesny on 12/9/2014 4:17 PM]

Attached file : ticks.jpg (29KB - 146 downloads)
Attached file : tick125.jpg (29KB - 157 downloads)
Attached file : OT12092014.txt (378KB - 179 downloads)

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