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OmniScan
OmniScan subscription not available in OT2016
Last Activity 5/19/2018 1:21 PM
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Jez

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Joined: 5/14/2006

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Subject : OmniScan subscription not available in OT2016
Posted : 12/18/2015 5:07 PM
Post #24912

I've upgraded to OT2016 but my OmniScan subscription isn't available. I get the error message "Not entitled for OmniScans". I can still access OmniScans in OT2015 just not in OT2016. Has anyone had a similar problem?
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Jim Dean

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Subject : RE: OmniScan subscription not available in OT2016
Posted : 12/18/2015 5:23 PM
Post #24913 - In reply to #24912

Try help > get my licenses

Also try edit > data settings to make sure your ID for the feed is correct
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Nathan Dunham

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Joined: 3/1/2006
Location: Austin, TX

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Subject : RE: OmniScan subscription not available in OT2016
Posted : 12/18/2015 5:53 PM
Post #24914 - In reply to #24912

Hi Jez,

You will just need to close the OmniScan window and go to the TODOLIST and run the "Update OmniScan Lists and Subscriptions" and choose the second option to "Update all OmniScan Lists". This should clear the Not Entitled message your getting when you go into OmniScan.

Regards,

Nathan
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Jez

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Subject : RE: OmniScan subscription not available in OT2016
Posted : 12/19/2015 2:09 AM
Post #24915 - In reply to #24912

Thanks Nathan, that approach works.
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