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Can't connect to eSignal
Last Activity 11/2/2022 2:33 PM
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Barry Cohen

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Subject : Can't connect to eSignal
Posted : 11/4/2004 2:33 PM
Post #4001

Q: I can't connect to eSignal/I can't get data from eSignal. What can I do to get connected & get data?

A:

TEST: Click on Edit/Data Settings/Advanced/Communication Log. Click the Test Daily Connection button.

If it connects correctly, it will look like this. Proceed to the next step if you see an error. If it successfully connects, skip to step 7.

Successfully connected to the Data Manager.
Successfully connected to the Tick server.
eSignal Connection established


1. Close OmniTrader & eSignal's Data Manager if it's open. Disable any firewall, popup blocker, anti-phishing, and antivirus software you may have running. Make sure that you are connected to the internet, & then open OmniTrader. Try above TEST. After you have corrected the issue you will want to reenable your security programs. If it was determined that your firewall was the cause, you will need to configure your firewall to allow OmniTrader access.

*Follow this on how to disable the Window's firewall:

a. Open your Control Panel.
b. Open Window's Security Center.
c. Click Windows Firewall.
d. Under the General tab, select Off.
e. Click Ok to save the changes.

2. Click on Edit/Data Settings. Make sure you are using the correct eSignal ID & Password. The ID & Password are both case sensitive. Try entering your ID & Password, then click OK. Try above TEST.

3. Click on Edit/Data Settings. Click the drop-down arrow & select NONE & click OK. Close the program. Restart OmniTrader & click Edit/Data Settings & change NONE to eSignal. It will put in your ID & Password you had typed in step 2. Try above TEST.

- If you keep getting a message saying, "Unable to locate DBC Data Manager", click this link:
http://www.omnitrader.com/currentclients/OTforum/thread-view.asp?threadid=624&posts=1

- If you keep getting messages saying Invalid Username or Password, then the username & password you're entering is either an invalid eSignal account or is typed incorrectly in OmniTrader and/or eSignal's Data Manager. See step 4 for entering them in the Data Manager.

4. Close OT. Check your Data Manager. eSignal's Data Manager needs to be running in the background for OmniTrader to connect. If it's not running, open it by clicking Start/All Programs/eSignal/Data Manager & it should automatically minimize to your taskbar. Click on the Data Manager & click the "Limitation On Use Of Information" grey window to make it go away. If all is working it should look similar to this:

 -------------------------------------------------------------------
| I-Net: Connection Normal (### Symbol I-Net Limit)  |
| eSignal Data Manager Operating Normally                 |
| NewsServer: Connected                                            |
|                                                                                 |
| Reception:        Password:                                        |
|             OK                   OK                                         |
 ------------------------------------------------------------------


If it looks like this & it does not show any errors, see step 6.

5. If your username or password are incorrect you should see a message telling you & the Password will not show OK. Click File/Receiver. Then click Communications. Click the Password button at the mid-bottom to open the Password Entry screen. You can type your eSignal username & password there & click ok & ok again.

Also in the Data Manager click Data and then Time. Make sure that time synchronization is disabled. If not go ahead and uncheck it & click ok.

6. Try connecting to eSignal through eSignal's charting software. You can open this by clicking Start/All Programs/eSignal/eSignal. If eSignal does not work, it won't work on OmniTrader either & there is likely some problem with your eSignal account. eSignal's toll-free number is 800-367-4670. If eSignal's charting works ok see step 7.

7. With OT closed run your OmniTrader Updater by clicking on Start/All Programs/OmniTrader201#/Omnitrader Updater & you'll be taken to the update page. It should open up a website in your browser. If you see this message,

"Note: Your OmniTrader software is current, but if you would still like to download a release choose one below."

then you do not need to install an update, so close your browser & proceed to step 8 now. Otherwise click the NEXT button & then click INSTALL. Once the installation is complete, you may close your browser. Then open OmniTrader & try above TEST again.

8. If OmniTrader still does not connect or if you are able to connect but not get data, please check again if you've disabled your firewall(s), antivirus, popup blocker, parental control software, anti-phishing, & download accelerator & try above TEST. After you have corrected the issue you will want to reenable your security programs. If it was determined that your firewall was the cause, you will need to configure your firewall to allow OmniTrader access.

9. If it's still a problem please contact Nirvana support.


[Edited by Barry Cohen on 2/5/2007 10:22 AM]

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