OmniTrader Archives
Archived Frequently Asked Questions
Can't connect to IQ Feed
0 replies, 3465 viewings
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OmniTrader Archives
Archived Frequently Asked Questions
Can't connect to IQ Feed
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Last Activity 11/2/2022 2:33 PM 0 replies, 3465 viewings |
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Barry Cohen Sage     Posts: 6338 Joined: 1/19/2004  User Profile |
A: TEST: Click on Edit/Data Settings/Advanced/Communication Log. Click the Test Daily Connection button. If it connects correctly, it will show "Connection established." Proceed to the next step if you see an error. If it successfully connects, skip to step 5. 1. Close OmniTrader & IQ Feed's Data Manager if it's open. Disable any firewall, popup blocker, anti-phishing, and antivirus software you may have running. Make sure that you are connected to the internet, & then open OmniTrader. Try above TEST. After you have corrected the issue you will want to reenable your security programs. If it was determined that your firewall was the cause, you will need to configure your firewall to allow OmniTrader access. *Follow this on how to disable the Window's firewall: a. Open your Control Panel. b. Open Window's Security Center. c. Click Windows Firewall. d. Under the General tab, select Off. e. Click Ok to save the changes. 2. Click on Edit/Data Settings. Make sure you are using the correct IQ Feed ID & Password. The ID & Password are both case sensitive. Try entering your ID & Password, then click OK. Try above TEST. 3. Click on Edit/Data Settings. Click the drop-down arrow & select NONE & click OK. Close the program. Restart OmniTrader & click Edit/Data Settings & change NONE to IQ Feed. It will put in your ID & Password you had typed in step 2. Try above TEST. If you keep getting messages saying Invalid Username or Password, then the username & password you're entering is either an invalid IQ Feed account or is typed incorrectly in OmniTrader and/or IQ Feed's Data Manager. 4. Try connecting to IQ Feed through a different charting software if you have one. If IQ Feed does not work on that software, it won't work on OmniTrader either & there is likely some problem with your IQ Feed account. IQ Feed's toll-free number is 800-475-4755. If IQ Feed does work in another software ok see step 5. 5. With OT closed run your OmniTrader Updater by clicking on Start/All Programs/OmniTrader201#/Omnitrader Updater & you'll be taken to the update page. It should open up a website in your browser. If you see this message, "Note: Your OmniTrader software is current, but if you would still like to download a release choose one below." then you do not need to install an update, so close your browser & proceed to step 6 now. Otherwise click the NEXT button & then click INSTALL. Once the installation is complete, you may close your browser. Then open OmniTrader & try above TEST again. 6. If OmniTrader still does not connect or if you are able to connect but not get data, please check again if you've disabled your firewall(s), antivirus, popup blocker, parental control software, anti-phishing, & download accelerator & try above TEST. After you have corrected the issue you will want to reenable your security programs. If it was determined that your firewall was the cause, you will need to configure your firewall to allow OmniTrader access. 7. If it's still a problem please contact Nirvana support. [Edited by Barry Cohen on 5/24/2005 3:26 PM] |
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