OmniTrader Archives
OmniTrader 2009 Technical Support
Account Balance
9 replies, 1687 viewings
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OmniTrader Archives
OmniTrader 2009 Technical Support
Account Balance
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Last Activity 12/17/2020 7:15 AM 9 replies, 1687 viewings |
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almostthere Member Posts: 7 Joined: 7/19/2009 Location: Houston, Texas, 77043  User Profile |
 Attached file : 2009-12-06_1148.jpg (103KB - 439 downloads) | ||
| Jon Grasty Elite    Posts: 660 Joined: 10/9/2006 User Profile |
This has already been reported to our QA department. This will be corrected in the next pre-release. Jon Grasty Nirvana Support | ||
| almostthere Member Posts: 7 Joined: 7/19/2009 Location: Houston, Texas, 77043 User Profile |
Here's a summary: 1. OT will work for 1 day only if the leverage is set to 1 in the Trade Calculator, regardless of account balance. 2. For the error to occur, you must be connected live to a broker, not in paper mode. 3. You must test for longer than 1 day. Tech support has stopped answering my emails to try to remedy this error. They believed they corrected it in the last update. Who would have thought this would happen with a company I thought so highly of (and have spent many thousands of dollars with!)? This is a very fundamental problem with the software. It's a huge oversight that has been evident for over a year now. In fact, I've been trying to get this resolved for over a year without success yet. My attempts have ended up being met with responses like 'we have hundreds of users...' and so on. I look forward to a resolution. | ||
| Jon Grasty Elite Posts: 660 Joined: 10/9/2006 User Profile |
I will have our QA department retest this issue. I am sorry that you are having this issue, we will get this corrected. This only happens on a Simualtion (paper) account with IB correct? Jon Grasty Nirvana Support | ||
| almostthere Member Posts: 7 Joined: 7/19/2009 Location: Houston, Texas, 77043 User Profile |
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| Jon Grasty Elite Posts: 660 Joined: 10/9/2006 User Profile |
Thank you I will keep you updated with this issue. Jon Grasty Nirvana Support | ||
| julesrulesny Elite Posts: 900 Joined: 8/15/2007 Location: NYC User Profile |
Can you give an example of this? I'm trying to understand what your query is about. Obviously it is somethign that is very important. So, I'm curious if you can possibly explain in terms of an example? I see that acount leverage must be at "1" and if not, it gives an insufficient error message? Not sure. Anyways, an example would be greatly appreciated. sorry as I didn't quite understand what this is causing. Obviously support and QA does. I just like to understand all threads as it helps me with the software a great deal! I'm with you - spending thousands of dollars with a company you wouldn't expect to get pushed aside. But they do have alot on their plate and have made fantastic strides in improvements and overall quality. N is truly a gem of a company.. For the most part are very attentive to the needs of OT traders. | ||
| Jon Grasty Elite Posts: 660 Joined: 10/9/2006 User Profile |
The issue that you are having has been reopened for the OT2009. We will have our QA department correct this issue. I will keep you updated as the issue gets resolved. Jon Grasty Nirvana Support | ||
| julesrulesny Elite Posts: 900 Joined: 8/15/2007 Location: NYC User Profile |
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| almostthere Member Posts: 7 Joined: 7/19/2009 Location: Houston, Texas, 77043 User Profile |
Nirvana Support Any update on when a revision by QA to correct my problem will be issued |
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