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OmniTrader Archives OmniTrader 2017 Technical Support OT Portfolio Errors and Order Submission Failures		Last Activity 1/4/2023 9:49 AM 1 replies, 1295 viewings

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Posts: 49

Joined: 9/28/2012
Location: Olathe, KS

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Subject : OT Portfolio Errors and Order Submission Failures
Posted : 3/20/2018 10:21 PM
Post #44356

Help fellow OmniTraders! Am I the only one out here finding OT Portfolio proving completely unreliable? Not only that, but I am having both entry and exit trades mysteriously being canceled or rejected resulting in trade plan failure. I have raised these among other unexplained behaviors to tech support before but without remedy. Rather than attempt to recreate the document I have written to chronicle my most recent fiascos, I am simply going to provide the PDF as an attachment.

A couple points about my setup to avoid questions:
- I have OT up and running 24/7. I do occasionally restart it and sometimes reboot the PC.
- I am interfacing with IB via the GX Trader/Garwood connection.
- Yes, the time on the machine is correct and accurate.
- I have the latest 2017 update (2Q) and have reinstalled the update to ensure there was not a problem.
- It is not unusual for OT to indicate it had a problem upon shutdown, but this is not always the case. I have saved the log file from the most recent indication of error which is mentioned in the third "event" described in the document.
- The inaccurate Portfolio status is not confined to this machine. I can see the same status by connecting to GX Trader from another computer running OT 2018.

Attached file : Portfolio and order submission problems.pdf (340KB - 351 downloads)

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Barry Cohen

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Joined: 1/19/2004

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Subject : RE: OT Portfolio Errors and Order Submission Failu
Posted : 3/30/2018 4:52 PM
Post #44424 - In reply to #44356

Any particular reason you are using 2017 instead of 2018? I can tell you that in your attachment, there are a couple issues I recognize as already fixed within the last 4 months. Being on the latest release of our software ensures you have the latest bug fixes. I do see you are a current club member, so you should have access to OT2018 for free.

Your brokerage logs would help to determine possible reasons for things with issues like these. If you attach your brokerage log file from the day it occurred I can look at it, or if it doesn't have that date in the filename, include the broker log prior to that date. Logs are stored in the ...\Nirvana\OT201#\Brokerage\Logs folder.

One way you can reduce potential rejections is to use market orders instead of market on open orders. From what I've seen, market on open order have some minor benefits, but they're prone to more issues. Market orders have much less restrictions & rejections.

Sorry for the late response.

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