OmniTrader Pro Resource Forum
OmniTrader Pro Technical Support
Pre-release 3D problems
16 replies, 1734 viewings
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OmniTrader Pro Resource Forum
OmniTrader Pro Technical Support
Pre-release 3D problems
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Last Activity 6/17/2025 3:19 PM 16 replies, 1734 viewings |
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Greg Onstott Member Posts: 20 Joined: 3/16/2006 Location: Austin, Texas  User Profile |
I'm running Win 7 Home Premium on a 64-bit machine. Please fix this. My OT is down for the count. OT Updater bombs on launch too, but I was able to download the .exe package and re-install OT pr3D, several times, but no help - same error. Thanks. | ||
| Greg Legend   Posts: 337 Joined: 3/22/2006 Location: Mishawaka, IN 46544 User Profile |
http://social.technet.microsoft.com/Forums/en/w7itproappcompat/thread/19b11adb-4f89-4ced-a049-1f08f2eebcd7 This is usually a Windows problem and not necessarily an OT issue as far as I can tell. | ||
| Greg Onstott Member Posts: 20 Joined: 3/16/2006 Location: Austin, Texas User Profile |
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| Thad Dorgan Member Posts: 12 Joined: 1/1/1900 User Profile |
I think you are missing some other VB6 components. Attached to this post is the installer you will want to run, which was downloaded from here Link (new window). Just save and run the executable and it should put the rest of the dependencies back into the OS. If that doesn't fix it, here are the rest of the Microsoft system files required by OmniTrader to run: Microsoft Visual J# Version 2.0 Redistributable Package 32 bit https://www.microsoft.com/downloads/en/details.aspx?familyid=F72C74B3-ED0E-4AF8-AE63-2F0E42501BE1&displaylang=en Microsoft Visual C++ Redistributable Package http://www.microsoft.com/downloads/en/details.aspx?FamilyID=a5c84275-3b97-4ab7-a40d-3802b2af5fc2&displaylang=en Mirosoft Web Service Enhancements 3.0 for Microsoft .Net http://www.microsoft.com/downloads/en/details.aspx?FamilyID=018A09FD-3A74-43C5-8EC1-8D789091255D Regards, Thad Nirvana Support  Attached file : VB6.0-KB290887-X86.exe (1039KB - 433 downloads) | ||
| Greg Onstott Member Posts: 20 Joined: 3/16/2006 Location: Austin, Texas User Profile |
The OT Updater app also bombs, as before. I've attached the log file from updater to this post. OT is not generating a log file when I try to launch it. It bombs with an "unexpected error." Attached file : updater.log (0KB - 380 downloads) | ||
| Thad Dorgan Member Posts: 12 Joined: 1/1/1900 User Profile |
Ok, try this out. I have used the following installer http://www.ascentive.com/support/new/libraryfiles.exe to conquer the dreaded error 339 on other machines. Just save it and run it, and you should be good to go. If you still keep getting the error message, please let me know!! Regards, Thad Nirvana Support | ||
| Greg Onstott Member Posts: 20 Joined: 3/16/2006 Location: Austin, Texas User Profile |
We're finding out a lot of things that aren't the problem here. | ||
| Thad Dorgan Member Posts: 12 Joined: 1/1/1900 User Profile |
I regret that we haven't been able to fix this quite yet. We'll first need to try going into the OT folder (C:\Program Files (x86)\Nirvana\OT2011) and run the Register.exe file (Gray triangle icon...). If this doesn't run we are likely looking at a Microsoft .Net problem. If it does open, but any of the files fail the registration process, we will need to know what files failed. If possible, also run the "VCheck.exe" file in the OT folder as well (...another gray triangle icon) and submit the log file it generates. If that doesn't launch either, we will need to try uninstalling and reinstall Microsoft .Net on the machine. Also, the OmniTrader updater is supposed to bring up the webpage for OmniTrader at which point you can download and install it. When this application doesn't launch correctly, you can manually download the update from the website- which I believe you have already done. Please let me know the info you find from running the aforementioned files (register and vcheck) Regards, Thad Nirvana Support | ||
| Greg Onstott Member Posts: 20 Joined: 3/16/2006 Location: Austin, Texas User Profile |
Then I ran Vcheck successfully and had it send the log to Support. Thanks, Greg. | ||
| Greg Onstott Member Posts: 20 Joined: 3/16/2006 Location: Austin, Texas User Profile |
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| Thad Dorgan Member Posts: 12 Joined: 1/1/1900 User Profile |
I have another idea. Try saving the ascentive file: http://www.ascentive.com/support/new/libraryfiles.exe to your desktop and then right click on it -> Run As Adminstrator. After it installs, restart the machine and then try launching OmniTrader again. I am not sure the Java installer would have messed this up, nor Chrome. Thanks for mentioning it though and I will certainly keep my eyes open the next time we see this error. Thad Nirvana Support | ||
| Greg Onstott Member Posts: 20 Joined: 3/16/2006 Location: Austin, Texas User Profile |
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| Greg Legend Posts: 337 Joined: 3/22/2006 Location: Mishawaka, IN 46544 User Profile |
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| Vinay Regular Posts: 70 Joined: 1/18/2012 Location: Planet Earth User Profile |
Originally written by Thad Dorgan on 4/12/2011 9:52 AM I think you are missing some other VB6 components. Attached to this post is the installer you will want to run, which was downloaded from here Link (new window). Just save and run the executable and it should put the rest of the dependencies back into the OS. If that doesn't fix it, here are the rest of the Microsoft system files required by OmniTrader to run: Microsoft Visual J# Version 2.0 Redistributable Package 32 bit https://www.microsoft.com/downloads/en/details.aspx?familyid=F72C74B3-ED0E-4AF8-AE63-2F0E42501BE1&displaylang=en Microsoft Visual C++ Redistributable Package http://www.microsoft.com/downloads/en/details.aspx?FamilyID=a5c84275-3b97-4ab7-a40d-3802b2af5fc2&displaylang=en Mirosoft Web Service Enhancements 3.0 for Microsoft .Net http://www.microsoft.com/downloads/en/details.aspx?FamilyID=018A09FD-3A74-43C5-8EC1-8D789091255D Barry, Recently I bought a new laptop which has Windows 10 Pro Ver.21H1 (latest available). Unfortunately Microsoft Visual J# Version 2.0 Redistributable Package & Mirosoft Web Service Enhancements 3.0 for Microsoft .Net can not be installed as both of them expect to have .NET ver 2 & 3 which my system don't have. As you know these are very old versions which Microsoft has stopped supporting. Without these OT-2021 installer shows the following error: Do we have newer versions of these components which can be installed on .NET ver.4 and above or we have no option but to install outdated and unsupported versions of .NET? [Edited by Vinay on 7/22/2021 5:21 AM] Attached file : OT.jpg (47KB - 397 downloads) | ||
| Barry Cohen Idol  Posts: 2309 Joined: 1/1/1900 User Profile |
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| Vinay Regular Posts: 70 Joined: 1/18/2012 Location: Planet Earth User Profile |
Does OT-2021 still needs these outdated legacy components or they are required by the OT installer just because no body thought of removing them? | ||
| Barry Cohen Idol Posts: 2309 Joined: 1/1/1900 User Profile |
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